Shipping & Returns

This policy applies to physical products purchased from Big Hit Customs LLC, including card drops, numbered limited editions, and personalized commissions.

Shipping & Packaging

We pack custom cards in a protective top-loader and mailer. Shipping costs and available delivery options are displayed at checkout.

In-stock products: Orders normally ship within 1–3 business days after payment confirmation. Business days exclude weekends and public holidays observed by our business.

Personalized and made-to-order products: Production time is separate from shipping time. We provide the estimated production timeframe in the product listing or written order agreement. Personalized orders require proof approval before printing.

Preorders: The expected shipping timeframe is stated in the product listing.

Processing time describes when we prepare and dispatch your order. Carrier transit time begins after dispatch. Any delivery estimate shown at checkout depends on the service and destination and is not guaranteed unless expressly stated.

If we cannot ship within the promised timeframe, we will notify you and provide any revised shipping date, delay-consent option, cancellation opportunity, and refund required by applicable law.

Domestic & International Orders

We accept domestic and international orders where delivery services and applicable laws permit.

International customers are responsible for import duties, customs charges, and destination taxes not collected at checkout, to the extent permitted by law. Customs processing may extend delivery times.

Some destinations may be unavailable because of carrier limitations or legal restrictions. If we cannot fulfill an order, we will contact you and refund any payment for the canceled order.

If a shipment is refused or returned because import charges were not paid, contact us to discuss the appropriate resolution under applicable law.

Shipping Addresses

Please check your shipping address before completing checkout.

If you discover an error, email joseph@bighitcustoms.com immediately with your order number and corrected address. We cannot guarantee changes once an order has entered fulfillment or shipped.

If an incorrect or incomplete address causes a shipment to be returned, additional shipping charges may apply to resend it where permitted by law.

Returns & Exchanges

We do not accept voluntary returns or exchanges for a change of mind. This applies to standard card drops, limited editions, and personalized orders.

This policy does not limit rights that apply by law, including remedies for defective, damaged, incorrect, undelivered, or materially misdescribed products, or any applicable statutory cancellation rights.

Please contact us before sending an item back so we can provide instructions. Where a return is needed because of our error or a defective product, we will arrange or cover reasonable return shipping as required by applicable law.

Cancellations

Personalized orders: You may cancel before production begins by emailing joseph@bighitcustoms.com. We will confirm the production status. If production has not started, we will cancel the order and refund your payment.

Once production begins, personalized orders cannot be canceled for a change of mind, except where required by law.

In-stock orders: Contact us as soon as possible to request cancellation. We will cancel and refund the order if fulfillment has not begun. Cancellation cannot be guaranteed after fulfillment begins or the order ships.

These restrictions do not affect cancellation or refund rights arising from shipping delays or other applicable legal protections.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or different from what you ordered, email joseph@bighitcustoms.com promptly.

Please include:

• Your order number.
• A description of the problem.
• Photographs of the cards and packaging, if available.

Please keep the packaging while we investigate shipping damage. Photographs help us assess the issue but do not replace or limit your legal rights.

We will review the issue and provide an appropriate replacement or refund, subject to applicable law. Because numbered editions are not reprinted, a replacement may be unavailable; in that case, a refund may be the appropriate remedy.

Delayed or Missing Deliveries

If your order has not arrived by the estimated delivery date, contact us with your order number so we can investigate.

If tracking shows delivery but you cannot locate the package, please check the delivery location and with other household members, then contact us. We will assist with the carrier investigation.

A carrier’s delivery scan does not automatically eliminate your rights. If an order is confirmed lost or undelivered, we will provide an appropriate replacement or refund as required by applicable law.

Refunds

Approved refunds are generally issued to the original payment method. We process refunds promptly and within applicable legal deadlines. Your bank or payment provider may require additional time to display the credit.

For an entirely canceled, unshipped order, we refund the amount paid, including shipping charges. For partial orders or other issues, the refund includes the applicable product amount, taxes, and shipping charges as appropriate and required by law.

We do not charge restocking fees for defective, damaged, or incorrect products.

Contact

For shipping questions, cancellation requests, or order problems, contact:

Big Hit Customs LLC
Email: joseph@bighitcustoms.com

Please include your order number when available.