Terms & Conditions

These Terms & Conditions govern purchases from and use of the Big Hit Customs website, operated by Big Hit Customs LLC, a Virginia limited liability company (“Big Hit Customs,” “we,” “us,” or “our”).

Please review these terms before placing an order. Applicable product descriptions and any written custom-order agreement also form part of your purchase terms. Nothing in these terms limits consumer rights that cannot legally be waived.

1. Website Use

You may use our website for lawful purposes only.

You must not interfere with website security or operation, submit fraudulent orders, impersonate another person, upload malicious material, or collect personal information from the website without authorization.

Purchasers must have the legal capacity to enter into a purchase agreement. A parent or legal guardian must place orders on behalf of minors.

2. Our Products

We sell physical custom collectible cards, including existing designs, numbered limited editions, and personalized commissions. We do not sell digital products.

Product listings describe the applicable design, quantity, materials, customization options, and edition details.

Screen settings and photography may cause minor differences between displayed and printed colors. These differences do not excuse a product that is defective or materially different from its description.

We do not guarantee a grading result, resale price, investment return, or future increase in value.

3. Limited Editions

Products advertised as numbered limited editions are limited to the print quantity stated in their listings.

We will not reprint the artwork sold as part of those limited editions, including as a later variant or additional edition.

Numbering does not guarantee a particular serial number unless that number is expressly offered and confirmed as part of your purchase.

4. Pricing and Payments

Prices are displayed in the currency identified on the website or at checkout. Applicable taxes and shipping charges are shown before you complete your purchase.

Payments are processed through Stripe. All purchases are one-time transactions; we do not currently offer subscriptions or recurring billing.

You agree to provide accurate billing, contact, and delivery information and authorize payment of the total presented at checkout.

We may decline or cancel orders because of unavailable stock, suspected fraud, legal restrictions, or a material listing or pricing error. If we cancel a paid order, we will refund the amount paid for the canceled items and associated charges. We will not charge a higher price without your agreement.

5. Personalized Orders and Revisions

The scope, price, and estimated production timeline for a personalized order will be stated in the listing or agreed in writing.

Personalized orders include two rounds of revisions within the agreed project scope. A revision round means one consolidated set of requested changes to a submitted proof.

Additional revisions or substantial changes to the original brief may require additional payment and production time. We will obtain your agreement before charging for additional work.

We provide a proof for approval before printing. Please review names, spelling, dates, images, layout, and other personalized details carefully.

Production begins after your approval. Changes requested afterward may require a new order or additional payment. Approval does not excuse manufacturing defects, printing that differs from the approved proof, or errors introduced by us after approval.

Delays in providing information, feedback, or approval may extend the estimated completion date.

6. Cancellations

You may cancel a personalized order before production begins by emailing joseph@bighitcustoms.com. We will confirm whether production has started. If it has not, we will cancel the order and refund your payment.

Once production begins, personalized orders cannot be canceled for a change of mind, except where applicable law requires otherwise.

For other orders, contact us promptly if you wish to cancel. We cannot guarantee cancellation once an order has entered fulfillment or shipped.

Your rights concerning shipping delays, defective goods, and legally required cancellations remain unaffected.

7. Shipping and Delivery

We normally dispatch in-stock products within 1–3 business days after payment confirmation. Business days exclude weekends and public holidays observed by our business.

Personalized products, made-to-order products, and preorders require the production or release time stated in their listing or written order agreement. The in-stock dispatch window does not include that production time.

Dispatch estimates describe when an order is handed to the carrier, rather than its arrival date. Delivery times depend on the destination, carrier, and customs processing.

If we cannot ship within the promised timeframe, we will provide any delay notice, cancellation option, and refund required by applicable law.

Please provide a complete and accurate address. If an address error requires reshipment, additional shipping charges may apply where permitted by law. Contact us promptly about an address correction; changes may not be possible after dispatch.

8. International Orders

International orders are subject to available delivery services, applicable laws, and destination restrictions.

Customers are responsible for import duties, customs charges, and destination taxes not collected at checkout, to the extent permitted by applicable law. Customs processing may delay delivery.

If a shipment is refused or returned because required import charges were not paid, contact us so we can determine the appropriate resolution under applicable law. We do not promise worldwide delivery where shipping or legal restrictions prevent it.

9. Returns, Damaged Products, and Missing Orders

We do not accept voluntary returns or exchanges for a change of mind, including for standard card drops and personalized orders, except where applicable law requires otherwise.

This policy does not exclude rights concerning defective, damaged, incorrect, undelivered, or materially misdescribed products.

If there is a problem, email joseph@bighitcustoms.com promptly with your order number, a description of the issue, and relevant photographs if available. For shipping damage, please retain the packaging while we investigate.

We will offer an appropriate replacement or refund, subject to the circumstances and any remedies required by law. Where a limited-edition replacement is unavailable, a refund may be the appropriate remedy.

Please contact us about missing deliveries so we can investigate with the carrier. A tracking status alone does not eliminate any legal rights you may have.

Refunds are generally issued to the original payment method. Financial institutions may require additional time to post the credit.

10. Intellectual Property and Affiliation

Rights in website content, original design elements, artwork, logos, characters, photographs, and other materials remain with their respective owners.

Big Hit Customs and its collaborating artists retain whatever rights they hold in their original contributions. We do not claim ownership of third-party intellectual property.

Purchasing a physical card transfers ownership of that physical item. It does not transfer copyright, trademark rights, likeness rights, or a license to reproduce the artwork or manufacture additional products. This does not restrict lawful resale of the physical item or other uses permitted by law.

Unless expressly identified as officially licensed in a product listing, Big Hit Customs products are independently produced and are not represented as authorized, sponsored, or endorsed by any depicted athlete, team, league, character owner, or brand.

This description of affiliation does not grant intellectual-property permissions or establish that a particular use is legally permitted.

11. Customer-Provided Materials

If you submit photographs, logos, artwork, or other materials for a commission, you must have the rights or permissions necessary for the requested use.

You grant us limited permission to use those materials to evaluate, produce, and fulfill your order. This does not transfer ownership of your materials to us.

We may refuse a request involving material that appears unlawful, infringing, deceptive, or outside our production capabilities. We obtain separate permission before using private customer submissions for public marketing.

12. Artist Collaborations

An artist application does not create a partnership, employment relationship, or production commitment.

Artwork permissions, compensation, credit, deliverables, approvals, and other collaboration terms must be agreed separately in writing.

Submitting a portfolio does not transfer ownership or grant permission for commercial reproduction. We obtain separate permission before publicly posting submitted artwork or announcing a collaboration.

13. Privacy

Our Privacy Policy explains how we handle personal information, including form submissions stored in our customer relationship management system and payment information processed through Stripe.

Promotional emails require an opt-in. Purchasing a product does not automatically subscribe you.

14. Website Availability and Liability

We aim to keep website information accurate and the website available, but temporary interruptions and errors may occur.

To the extent permitted by law, we are not responsible for indirect or consequential losses arising from website use or a purchase. This exclusion does not apply where prohibited by law.

Nothing in these terms excludes liability for fraud, willful misconduct, gross negligence, or any liability that cannot legally be excluded. Nothing removes required product warranties, refund rights, or other mandatory consumer protections.

15. Governing Law and Disputes

These terms are governed by Virginia law, without displacing mandatory consumer protections that apply in your place of residence.

Please contact joseph@bighitcustoms.com about a dispute so we can attempt to resolve it. Contacting us does not prevent you from exercising legal rights or meeting applicable claim deadlines.

These terms do not require binding arbitration or waive your right to pursue remedies available under applicable law.

16. Changes to These Terms

We may update these terms by posting a revised version and effective date.

Updated terms apply to future purchases. An existing order remains subject to the terms accepted when it was placed, unless you agree otherwise or a change is required by law.

17. Contact

Big Hit Customs LLC
Virginia, United States
Email: joseph@bighitcustoms.com